An Employee Assistance Program (EAP) is a work-based intervention program that enables employees to face problems head-on. EAPs help employees work through both personal and work-related problems, so these problems don’t continue impacting their job performance, health, and mental or emotional well-being. Our EAP services are provided at no cost to you or your household members, ensuring that help is always within reach whenever needed.

EAP services include confidential assessments, short-term counseling, specialty referrals, and follow-up services for employees and their household members to verify progress. An EAP provides a safe and confidential space for employees to address their personal and work-related issues. This can be especially helpful in situations where employees may not feel comfortable sharing their struggles with coworkers or supervisors. We encourage our employees and their family members to utilize this employee assistance program to work through the stress of the job.

Accessing our EAP services is a straightforward, private, and convenient process. Employees can connect to Optum, our EAP provider, by calling the 24/7 Help Hotline at 866-248-4096. An EAP professional will confidentially discuss the employee’s needs and help them schedule an appointment with an EAP counselor or to access the appropriate service. Our EAP services are provided at no cost to employees or their household members, ensuring that help is always within reach whenever needed.

Eligibility for our Employee Assistance Program (EAP) extends beyond just our current employees. All household members of an employee are eligible for our employee assistance program services, securing a comprehensive support system for those who matter most to our union members. Because those closest to our employees can also impact their well-being and work performance, we want to extend the support to both employees and their loved ones.

Employees must have health insurance with us to incorporate the EAP into their health plan. Utilizing the Employee Assistance Program is a simple process aimed at enhancing employees’ overall well-being, as the EAP seamlessly integrates with your existing health insurance. Our EAP is designed to be the first step in a holistic health plan, complementing the existing health insurance benefits and facilitating a pathway to a healthier, more balanced life.

Absolutely.Confidentiality is a foundational pillar of our Employee Assistance Program (EAP). All communications between employees (or their household members) and EAP professionals are held in the strictest confidence in accordance with both federal and state laws, including HIPAA regulations. We understand the importance of privacy when dealing with personal or work-related challenges; thus, EAP consultations, case notes, and records are not shared with employers or anyone outside of the EAP without your explicit consent, except as required by law. This ensures a secure and trusting environment for all individuals seeking support.